Delivery and Setup Information

It is the hirer’s responsibility to ensure that the setup location is suitable, safe, and accessible for the equipment booked. Please read the following carefully before your hire date:

Site Requirements

• The setup area must be clear, flat, and free from obstructions, including furniture, sharp objects, overhanging trees, pet waste, stones, and debris.

• The surface must be suitable for inflatables. Grass is preferred as we anchor using metal stakes. If you have artificial grass, decking, concrete, or indoors, please inform us in advance so we can assess suitability and arrange alternative anchoring if possible.

• We reserve the right to decline setup if the ground surface is unsafe or unsuitable for inflatables, even if previously booked. This is for the safety of users.

Access Requirements

• The hirer must ensure clear and direct access to the setup area. Any issues such as tight staircases, narrow pathways, parking restrictions, or lack of drop-off access must be reported at the time of booking.

• Failure to notify us of access limitations may result in delays, additional charges, or cancellation without refund.

Timing & Setup

• Please allow a minimum of 30 minutes before your event for our team to deliver and set up, and 30–45 minutes after the event for pack down and collection. Larger packages may require more time!

• We aim to arrive and set up within the agreed time, but cannot be held responsible for delays due to unforeseen circumstances such as traffic, weather, or access issues.

Safety and Weather

• We will not operate equipment in unsafe weather, including strong winds, heavy rain, or storm conditions, in line with HSE and PIPA safety guidelines.

• In the event of a weather-related cancellation where the inflatable cannot be safely set up, your deposit will be refunded in full.

Deposit & Payment

• A 10% non-refundable booking fee is required within 48 hours of booking to secure your date. The remaining balance is due on the day of hire, prior to setup.

• If the equipment is booked and your venue is deemed unsuitable upon arrival, the full hire amount will still be chargeable.

Included in Your Hire

• Free setup and delivery within a 1/4-mile radius of Sydenham (charges may apply for areas outside this zone).

• Full equipment inspection and safety briefing upon setup.

• All equipment is cleaned, sanitised, and tested before each hire.

At The Bounce Boutique, we proudly serve South London and surrounding areas with high-quality bouncy castle and soft play hire all year round. Whether you're planning a birthday bash in Bromley, a garden party in Croydon, or a soft play setup in Clapham, we’ve got the fun delivered.. literally!

We aim to accommodate as many delivery locations as possible across SE, SW, BR, and CR postcode districts, ensuring your celebration is stress-free, safe, and seriously fun. From our Premium Pastel Castles to our Super Soft Play Packages, our range is perfect for indoor halls, outdoor venues, and private homes.

If you're unsure whether we cover your postcode, check the full list below or contact us directly. We're always happy to help!

We Deliver To The Following Postcodes & Areas:

SE Postcodes (South East London)

• SE1 – Bermondsey, South Bank, Borough, Waterloo, Elephant & Castle
• SE2 – Abbey Wood, West Heath
• SE3 – Blackheath, Westcombe Park
• SE4 – Brockley, Crofton Park, Honor Oak
• SE5 – Camberwell
• SE6 – Catford, Bellingham, Hither Green
• SE7 – Charlton
• SE8 – Deptford,
• SE9 – Eltham, Mottingham, New Eltham
• SE10 – Greenwich, Maze Hill
• SE11 – Kennington, Oval
• SE12 – Lee, Grove Park, Chinbrook
• SE13 – Lewisham, Ladywell
• SE14 – New Cross, New Cross Gate
• SE15 – Peckham, Nunhead
• SE16 – Rotherhithe, Surrey Quays, Canada Water
• SE17 – Walworth, Newington
• SE18 – Woolwich, Plumstead
• SE19 – Crystal Palace
• SE20 – Penge, Anerley
• SE21 – Dulwich, West Dulwich
• SE22 – East Dulwich
• SE23 – Forest Hill, Honor Oak Park
• SE24 – Herne Hill
• SE25 – South Norwood
• SE26 – Sydenham
• SE27 – West Norwood, Tulse Hill
• SE28 – Thamesmead

SW Postcodes (South West London)

• SW2 – Brixton, Streatham Hill
• SW3 – Chelsea
• SW4 – Clapham
• SW5 – Earls Court
• SW6 – Fulham
• SW7 – South Kensington
• SW8 – Vauxhall
• SW9 – Stockwell, Brixton
• SW10 – West Brompton
• SW11 – Battersea, Clapham Junction
• SW12 – Balham
• SW15 – Putney, Roehampton
• SW16 – Streatham
• SW17 – Tooting
• SW18 – Wandsworth
• SW19 – Wimbledon
• SW20 – Raynes Park

BR Postcodes (Bromley & Surrounding Areas)

• BR1 – Bromley, Bickley, Downham, Sundridge
• BR2 – Bromley Common, Hayes, Keston, Shortlands
• BR3 – Beckenham, Elmers End
• BR4 – West Wickham
• BR5 – Orpington, St Mary Cray, Petts Wood
• BR6 – Orpington, Farnborough,
• BR7 – Chislehurst

CR Postcodes (Croydon & Nearby Areas)

• CR0 – Croydon, Addiscombe, Shirley, New Addington, Waddon
• CR2 – South Croydon, Sanderstead, Selsdon
• CR3 – Caterham, Whyteleafe, Chaldon
• CR4 – Mitcham, Pollards Hill
• CR5 – Coulsdon, Old Coulsdon
• CR7 – Thornton Heath
• CR8 – Purley,

Not Sure If We Deliver to You?

We’re always expanding our delivery radius. If your postcode isn’t listed, get in touch and we’ll do our best to accommodate your location.